Appointments
Patients are seen by appointment Monday through Friday, from 8:00 A.M. - 4:30 P.M. Some of our providers have slightly different schedules, so times may vary. Our office is closed for lunch from 1:00 P.M. till 1:45 P.M. each day. Same day appointments are available for acute problems on a first come, first served basis.

Prescription Refills
We prefer that prescription refills are handled during an appointment, but if this is not possible, please have your pharmacist call our refill line. Messages received in the morning are called out by the close of business that day. Calls received in the afternoon will be returned by lunch the next day. Multiple calls by the patient and/or the pharmacy cause delays in the processing of the refill, and are thus discouraged.

Laboratory results
Laboratory results are available 24 hours per day via our toll-free Medical Information Network, 1-866-859-8148. One of our nurses will dictate your results, as well as any other instruction, and your result will remain on the system for 45 days. You may listen to it as often as you wish during this time.

Insurance and Billing
We accept assignment on Medicare and other insurance plans, but it remains your responsibility to see that the bill is paid. Monthly statements on past due balances are mailed to the address of record. Payment plans are available; please ask to see the Business Manager for any questions.

Medical Records
Your records are maintained in either print or electronic form in our office. As we transition from the WellStar Physicians Group, it would be very helpful in your care if we could obtain a copy of your prior records that are currently being maintained by WellStar. This can be accomplished with your signature on the Medical Records Release Form that can be located under the "Patient Forms" section of our website. There will be a charge to you on a per page basis from the company that WellStar has contracted to reproduce the record. Requests for records from our office also require your signature on the appropriate form, and are available with adequate notice.